Shipping Policy

Last updated: August -2026

Order processing

All orders are processed within [1–3] business days after payment is confirmed. We do not process or ship orders on weekends or public holidays.

Delivery times

• Domestic shipping ([Country]): [5-9] business days after dispatch.
• International shipping: [15-27] business days after dispatch (if applicable).

Delivery times are estimates and not guaranteed; they may vary due to factors outside our control (customs, weather conditions, carrier delays).

Shipping costs

Shipping cost is calculated at checkout based on destination and selected method. [We offer free shipping on orders over $99 — remove if not applicable].

Tracking

You'll receive an email with a tracking number once your order ships.

Lost or damaged-in-transit orders

ESSE is not responsible for orders lost, stolen, or damaged after being handed off to the carrier, unless optional shipping insurance was purchased. If your package shows visible damage on arrival, report it within 48 hours to [essemaison.shop] with photos.

Incorrect addresses

The customer is responsible for providing a correct and complete shipping address. We are not responsible for orders lost due to errors in the address entered by the customer. Reshipping due to this cause incurs an additional shipping fee.

Customs & duties (international shipments)

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These are the customer's sole responsibility and are not included in the product or shipping price.

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