Refund policy

All sales are final

Due to the nature of our products (apparel), we do not accept returns or offer money-back refunds for any reason, including but not limited to: change of mind, incorrect size selected by the customer, or preference regarding color or style.

Sole exception: manufacturing defect

We only accept exchanges (not refunds) when a product has a confirmed manufacturing defect (e.g., broken seams, printing error, factory-damaged fabric). In these cases:

  1. Deadline: you must contact us within 48 hours of confirmed delivery.
  2. Contact: email [support email] with your order number, a description of the defect, and photo/video evidence.
  3. Review: our team will review the evidence and confirm whether it qualifies as a manufacturing defect within [3–5] business days.
  4. Resolution: if approved, we will send a replacement of the same product, same size, and same color at no additional cost. We do not offer refunds, store credit, or exchanges for different items.
  5. The reported item must be unused, with original tags, and in its original packaging.

What this policy does NOT cover

  • Size or color exchanges based on customer preference.
  • Items damaged from misuse, improper washing, or normal wear.
  • Orders reported after the 48-hour window from delivery.
  • Money-back refunds under any circumstance.

Acknowledgment

By making a purchase from [Brand Name], the customer acknowledges and agrees to this Return & Exchange Policy in full.

Legal note: Since the US has no federal minimum return window, this policy uses the most restrictive margin allowed (48h, exchanges only, same product). You still need to: (1) replace the placeholders [in brackets], (2) display this policy clearly before checkout (footer + product page), since the FTC does require the policy to be clear and accessible even though it doesn't require it to be generous, and (3) confirm your payment processor (Shopify Payments, Stripe, etc.) accepts a strict "no refunds" policy — some require some dispute path to exist, and card-network chargeback protections apply to customers regardless of what your store policy says.